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Privacy · Lucky District

Delete your account

You can permanently delete your Lucky District player account and associated personal data in the app.

Effective September 15, 2026

Delete your account in the app

  1. 1

    Open Settings

    Open Lucky District, open the Menu, and tap Settings.

  2. 2

    Open Manage Account

    In the Account section, tap “Manage Account.”

  3. 3

    Choose Delete Account

    Tap “Delete Account” and review what will be removed.

  4. 4

    Resolve pending store purchases

    If an App Store or Google Play purchase is pending, wait for it to finish. If you have a Google Play subscription, cancel it in Google Play and wait until the paid period ends.

  5. 5

    Confirm permanent deletion

    Tap “Delete Forever.” If an App Store subscription may still bill, review the additional warning. You can open App Store subscription management or acknowledge the warning and delete immediately. When deletion proceeds, the server deletes the current account data, queues any private support images for deletion, and the app restarts with a new account.

App Store subscriptions and pending purchases

Deleting your Lucky District account does not cancel an App Store subscription. If an App Store purchase is awaiting approval or completion, account deletion is unavailable until that purchase finishes so a later approval is not separated from its account.

If a Daily Pass can still renew or has a paid or grace period remaining, the app first warns that billing may continue. You may open App Store subscription management to cancel, or acknowledge the warning and delete the Lucky District account immediately. If you delete immediately, subscription billing can continue until you cancel it with Apple, and the deleted account and its benefits cannot be restored.

If a purchase stays pending or you need help, email support@bunnydash.net.

Google Play subscriptions and pending purchases

Deleting your Lucky District account does not cancel a Google Play subscription. Self-service deletion is unavailable while a Google Play purchase is pending or being finalized, or while a subscription can still renew or has a paid or grace period remaining.

Open Google Play subscription management, cancel the subscription, and wait until the paid period ends before deleting the account in the app. To request help with immediate cancellation and account deletion, email support@bunnydash.net.

If you cannot access the app

Email support@bunnydash.net from an address you can access. Use the subject “Account deletion: Lucky District” and include your player ID, nickname, platform, and device type if available. Do not send a password or payment-card details. We may ask for additional account information to verify ownership before deleting the account.

Request account deletion

What deletion includes

Subject to verification and legal retention requirements, deletion includes:

  • Your Lucky District player profile and nickname.
  • Gameplay progress, home and item state, and saved preferences.
  • Virtual-currency balances and account-linked virtual transaction history.
  • Account-linked purchase intents, verified store transactions, subscription status, and related store-notification records, including AppsFlyer purchase installation links and queued measurement events held on our server.
  • Scores, leaderboard entries, and the one-way hashes used to link a Game Center or Google Play Games account.
  • Friend requests, accepted or blocked relationships, referral claims and progress, pending referral reward records, and invitation token digests issued by your account.
  • Push notification data: the app installation identifier, the push registration token, and the notification records linked to your account.
  • In-game support conversations, messages, player reports you submitted, attachment records, and private PNG or JPEG support images linked to your account.
  • Other personal information associated with the player account.
  • The account-side link to the separate pseudonymous identifier used for gameplay analytics. Raw analytics expires within 90 days, and only de-identified daily aggregates may be retained longer.

Reports submitted by other players may contain your public ID and nickname from the time of the report. Those records follow the reporting player's support conversation retention period, up to 180 days after resolution, as explained in our Privacy Policy.

Deletion is permanent. Deleted progress, balances, and Virtual Items cannot be restored.

The support records are removed from the database as part of the account deletion transaction. Because an Amazon S3 object cannot be deleted inside that database transaction, the server writes a durable deletion outbox entry for each private support image at the same time. A background worker retries the outbox until the S3 object is removed.

Information that may be retained

Pending payment and support alerts are removed with their source records during account deletion. Operational alerts already delivered to our internal Slack channels follow our workspace retention settings, as explained in our Privacy Policy. Contact us about those records using the address above.

We may retain limited records when required for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes. We restrict retained information to those purposes and delete or de-identify it when the retention need ends.

Deleting your Lucky District account does not cancel an App Store or Google Play subscription or delete purchase history or your Game Center or Google Play Games account held by Apple or Google. Manage those records directly through the relevant platform.

Deleting only local app data

Removing the app or clearing its local storage may remove data from your device, but it does not necessarily delete server-side account data. Use the request process above when you want the account itself deleted.

Need help?

For questions before submitting a request, visit Lucky District support or email privacy@bunnydash.net.