How to submit a request
- 1
Start an email
Email support@bunnydash.net from an address you can access. Use the subject “Account deletion – Lucky District.”
- 2
Identify the account
Include your player ID, nickname, platform, and device type if available. Do not send a password or payment-card details.
- 3
Complete verification
We may ask for additional in-app or account information to verify ownership and protect players from unauthorized deletion.
- 4
Receive confirmation
We will confirm receipt, explain any information that must be retained, and notify you when the request is complete.
What deletion includes
Subject to verification and legal retention requirements, deletion includes:
- Your Lucky District player profile and nickname.
- Gameplay progress, home and item state, and saved preferences.
- Virtual-currency balances and account-linked virtual transaction history.
- Scores, leaderboard entries, and linked platform identifiers held by us.
- Other personal information associated with the player account.
Deletion is permanent. Deleted progress, balances, and Virtual Items cannot be restored.
Information that may be retained
We may retain limited records when required for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes. We restrict retained information to those purposes and delete or de-identify it when the retention need ends.
Deleting your Lucky District account does not delete purchase history or a platform account held by Apple or Google. Manage those records directly through the relevant platform.
Deleting only local app data
Removing the app or clearing its local storage may remove data from your device, but it does not necessarily delete server-side account data. Use the request process above when you want the account itself deleted.
Need help?
For questions before submitting a request, visit Lucky District support or email privacy@bunnydash.net.